SMS / Messaging Policy

Effective date: July 17, 2026

ContentGen AI ("ContentGen AI," "we," "us," or "our") operates a communications platform for local service businesses. As part of that platform, we send text messages (SMS/MMS) to two groups of people: (1) our own business customers, about their ContentGen AI account and service, and (2) the customers of the local businesses we serve, on those businesses' behalf — for example, appointment confirmations and reminders for an auto body shop that uses our phone and scheduling service. This policy explains what messages we send, how you consent, how to stop them, and how we protect your mobile number.

1. The messaging program

Our messages are transactional and informational. Depending on which of the groups above you belong to, they may include:

Appointment confirmations and reminders sent on behalf of a local business you booked with (e.g., "Your free estimate is confirmed for Monday at 2:00 PM").
Account and service notifications for ContentGen AI customers, such as confirmations that we received your photos or a content request.

We do not send marketing or promotional text messages through this program, and consent to receive texts is never a condition of any purchase or service.

2. How you opt in (consent)

Verbally, when you book with a business we serve. If you call a business that uses ContentGen AI to book an appointment, our representative may — separately from and optionally to your booking — ask whether you would also like to receive text confirmations and reminders. You are told the approximate message frequency, that message and data rates may apply, and that you can reply STOP at any time. Only people who agree are enrolled; declining does not affect your appointment or service.
By providing your mobile number to ContentGen AI as a business customer (for example, on our signup form) so we can send you account and service notifications.

3. Message frequency

Message frequency varies and is recurring based on your activity — for example, roughly two messages per appointment (a confirmation and a reminder), or a message when we process something you send us. You will not receive a fixed number of scheduled messages.

4. Message and data rates

Message and data rates may apply. These are charged by your mobile carrier and are your responsibility. Check your mobile plan for details.

5. How to opt out or get help

Opt out: reply STOP to any message at any time. You will receive one confirmation that you have been unsubscribed, and we will send no further messages of that type unless you opt in again.
Help: reply HELP for assistance, or contact us at [email protected].

6. Privacy & how we protect your number

We will never share or sell your information. Mobile phone numbers and consent obtained for SMS are used solely to send the messages described above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message consent data is not sold, rented, or shared with anyone.

All other handling of your information is described in our Privacy Policy. Numbers are shared only with the messaging carriers and providers strictly necessary to deliver the messages you asked for.

7. Supported carriers

Messages may not be deliverable on all carriers, and carriers are not liable for delayed or undelivered messages.

8. Contact us

Questions about this policy or the messages you receive? Email [email protected]. ContentGen AI, Kansas City, KS.